As you know the situation regarding COVID-19 has evolved significantly over the past few weeks. At EPG Engines our COVID-19 Response Team is taking every precaution to manage the risks associated with COVID-19 to protect our employees, customers and business partners. We are also working diligently to minimise supply chain disruptions.
Our sales team continues to be fully operational. Our staff are available to answer phone calls, reply to price and availability enquiries and to process orders. However, to protect the health of our employees and customers, for the foreseeable future we are severely limiting our in person contact with our customers, to business critical contact only.
Where in person contact is required we will be utilising the Australian Government Department of Health recommendations regarding ‘social distancing’ including no shaking of hands, maintaining 1.5mt distance at all time and frequent hand sanitisation.
As a reminder, EPG Engines offer all customers Online Ordering which is available 24/7 should you prefer to place orders this way during this time. As an added benefit of ordering online, you will receive free freight on all orders.
Update from Kohler
See below for an update from David Kohler, President & CEO, Kohler Engines
“ I hope this finds you and your loved ones safe as we all manage the impacts the coronavirus (Covid-19) is having on our lives. I want to take this opportunity to connect and assure you that we are continuing to move with speed and fluidity in our aggressive measures to minimize the spread of the virus. At the onset of the outbreak we assembled a global Incident Management Team (IMT) to understand the best science and implement the best practices in this evolving dynamic situation. We are providing clear centralized guidelines and support while relying on our site leaders to take ownership to drive the proper course of action within their organizations.
While this is an immense humanitarian challenge for the world, our teams in China and South Korea have shown us that this virus can be contained if disciplined action is implemented swiftly and consistently. This is the spirit and approach in which we are managing all our offices and operations and our associates are working diligently. We are doing everything we can to provide a high level of service, while ensuring the health and safety of our associates, customers and business partners. At present, our global service levels are quite good, but the landscape can shift quickly so we are prepared with business continuity plans for all facilities.
We thank you all for your business and support and are committed to making sure we continue to perform at the highest level possible, while maintaining investment in the key areas of innovation and strategy for our future growth together. We’ve faced many crises in 146 years and are attacking this challenge with the perseverance, ingenuity, and resolve that has defined us as a company. We will continue to communicate to you on a regular basis as this situation evolves, but please feel free to reach out to your local contacts for further, more specific information. “
Given this is a rapidly changing situation our COVID-19 Response Team continues to meet daily to review the impact of COVID-19. We will provide our customers with ongoing updates as required.
In the meantime on behalf of all of us at EPG Engines I wish you and your family all the best during these challenging times. Should anyone have any questions please don’t hesitate to contact our Customer Service Team on 1800 122 770.